Privacy Policy

Last updated: February 4, 2026

VELORA operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). VELORA is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following information:

Contact information, including your name, email address, phone number, billing address and shipping address.
Payment information, including payment method details and transaction information.
Account information, including login credentials and account preferences.
Order information, including products purchased, returned, exchanged or added to your cart.
Communications with us, including customer service inquiries and correspondence.
Device information, including IP address, browser type, device identifiers and network information.
Usage information, including how you interact with and navigate our website.

How We Collect Information

We may collect personal information:

Directly from you when you place an order, create an account, contact us or otherwise interact with our Services.
Automatically through cookies, analytics tools and similar technologies.
From Shopify and other service providers who help us operate our business.
From marketing partners and third-party service providers.

How We Use Your Information

We may use your personal information to:

Process and fulfill orders.
Provide customer support.
Manage your account.
Arrange shipping and delivery.
Improve our products, services and website experience.
Detect and prevent fraud or unauthorized activity.
Comply with legal obligations.
Send promotional communications and marketing offers, where permitted by law.

Sharing Your Information

We may share your information with:

Shopify and service providers that help us operate our store.
Payment processors and shipping providers.
Marketing and advertising partners.
Legal authorities where required by law.
Affiliates and business partners as necessary to provide our Services.

We do not sell your personal information to third parties.

Shopify

Our store is hosted by Shopify. Information submitted through our website may be collected and processed by Shopify in accordance with Shopify's Privacy Policy.

Cookies

We use cookies and similar technologies to improve website functionality, analyze traffic, remember preferences, and provide a better shopping experience.

You may control cookies through your browser settings, although disabling cookies may affect certain features of the Services.

Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

Access your personal information.
Correct inaccurate information.
Request deletion of your personal information.
Restrict or object to certain processing activities.
Request a copy of your personal information.
Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children's Privacy

Our Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.